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Terms and conditions

Last updated: April 1, 2026

These Terms and Conditions ("Terms") govern your access to and use of the ProxyDrone platform, operated by SC Web LOFT SRL (CUI: 44674942, J40/13171/2021, registered at Str. Buzoeni 14, Sector 5, Bucharest), through the ProxyDrone platform ("Company", "we"), including the website proxydrone.eu, mobile applications, and all related services (collectively, the "Platform").

By accessing or using the Platform, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the Platform.

1. Definitions

"Client" β€” an individual or legal entity that requests drone services through the Platform.

"Operator" β€” an authorized individual or legal entity that provides drone services through the Platform.

"Service" β€” any work performed by an Operator at the request of a Client through the Platform, including but not limited to: agricultural spraying, NDVI mapping, aerial photography/videography, infrastructure inspections.

"Booking" or "Job" β€” a service contract initiated through the Platform between a Client and an Operator.

2. Nature of the Platform Service

ProxyDrone is a digital marketplace that facilitates the connection between Clients and verified drone Operators. ProxyDrone does not directly provide drone services and is not a party to the service contract between Client and Operator.

Operators are independent contractors, not employees or agents of ProxyDrone. The Platform does not control how, when, or where Operators perform their services.

3. Eligibility and Registration

To use the Platform, you must:

  • Be at least 18 years old;
  • Provide accurate and complete information during registration;
  • Maintain the confidentiality of your account credentials;
  • Notify us immediately of any unauthorized access.

Operators must hold valid licenses, authorizations, and insurance as required by Romanian and European law (EU Regulation 2019/947). Document verification is mandatory before account activation.

4. Commission and Pricing

ProxyDrone charges a commission on each completed transaction. The current commission rate is displayed in the Platform and may be changed with prior notice to users.

Displayed prices do not include VAT. VAT will be calculated and added in accordance with applicable tax legislation.

The final price of a Service is determined by several factors: the base tariff of the service category, area/duration, urgency, seasonal multipliers, and any travel fees.

5. Payments and Escrow

Payments are processed through our payment provider (Stripe). Upon Booking confirmation, the total amount is held in an escrow account.

Fund release to the Operator occurs after:

  • Service completion by the Operator;
  • Sign-off by the Client;
  • Completion of the review period.

In case of a dispute, funds remain locked until resolution.

6. Cancellations and Refunds

The Client may cancel a Booking at no cost if it has not yet been accepted by an Operator. After acceptance, the cancellation policy depends on the Service stage:

  • Before work begins β€” full refund minus processing fees;
  • After work begins β€” refund determined proportionally or through mediation.

7. Reviews

After a Service is completed, both parties have 3 days to submit a review. If a party does not submit a review within this period, the system will automatically add a 5-star review on their behalf.

Reviews must be honest and reflect the actual experience. ProxyDrone reserves the right to remove reviews containing abusive, discriminatory language, or false information.

8. Responsibilities and Limitations

ProxyDrone does not guarantee:

  • Continuous availability of Operators;
  • Quality of services provided by Operators;
  • Accuracy of information provided by users;
  • Uninterrupted Platform operation.

Operators are responsible for:

  • Compliance with all drone operation regulations;
  • Maintaining valid insurance and licenses;
  • Quality and safety of services provided.

Clients are responsible for:

  • Providing accurate information about location and requirements;
  • Ensuring access to the work site;
  • Timely payment for services.

9. Intellectual Property

Platform content (design, logo, text, source code) is the property of ProxyDrone and is protected by copyright law. Users may not reproduce, modify, or distribute Platform content without written consent from ProxyDrone.

10. Suspension and Termination

ProxyDrone reserves the right to suspend or close the account of any user who:

  • Violates these Terms;
  • Provides false information;
  • Engages in fraudulent activities;
  • Receives repeated negative reviews.

11. Governing Law and Jurisdiction

These Terms are governed by Romanian law. Any dispute that cannot be resolved amicably will be submitted to the competent courts in Bucharest, Romania.

12. Changes to Terms

ProxyDrone may modify these Terms at any time. Significant changes will be communicated by email at least 30 days before taking effect. Continued use of the Platform after notification constitutes acceptance of the new Terms.

13. Contact

For questions regarding these Terms, you can contact us at: